My suggestion is contact a body shop that does glass and have them do the repairs. A reputable shop will do it correctly and make sure the paint is not damaged during the replacement.
Remember, you insurance company is looking for the cheapest possible repair, not the best quality repair.
Safelite ain't cheap, but they take over the glass paperwork/invoicing even the call centers for insurance... they save them on making it easier.
But here's an example. My local Safelite was a Diamond Triumph... which I used a lot... good job... they had great prices, and mostly used PPG glass (which is excellent)... When I had a windshield chip, they'd fix it for $18 if I dropped it off at their store... it was simple... I just handed them a $20, and they'd fix it... no bother with insurance. Anytime I priced glass they were half the price, and included everything (IE: Trim). safelight would be twice as much, and charge more for the trim/rubber... they'd have a "price matching" policy... but wouldn't match Diamond claiming that they were nationwide (B.S., Diamond at the time was the #2 glass company, just behind safelight).
Safelight started running the call centers for insurance and packaging the service... and Diamond (and others) sued claiming that basically anyone calling their insurance was basically being forced to go to Safelite... so what happened? The other companies won the lawsuit... but then Safelite started taking them over.
Now my local Diamond is Safelite... they closed the old store and basically put a sign telling you to go to the Safelite store... looks like all of the techs were let go too.
I needed a repair... and couldn't find anyone local I call them and a repair is now $120... so I decide to call my insurance since I have glass coverage. I of course get forwarded to Safelite... I found out they charge the insurance $85 (hmmm... was $18 out of pocket before). And the "Safelite exclusive" resin... is junk... it popped in a few days... I take it back and they basically tell me "we'll only fix if the crack gets bigger"). (coming back and looking worse than before they started doesn't count). They also tell me that the warranty is the cost of the repair towards the REPLACEMENT glass... and that they only reimburse the insurance company... as they were the customer... not me (So now it becomes a replacement claim, and my $500 deductible comes into play. Price on that glass... $800 (This was my Audi)... I called around... and found PPG glass as low as $450 out-the-door for a local shop with an excellent reputation.
The verdict from the other shop was that Safelite should have been able to make the repair correctly... but they were lazy... "it's cold (well... not that cold, I'm in California), so they took it inside their shop, did the repair, and then put the car outside... which stressed the repair and made it pop."
They should of either done it outside, and told me to leave the car outside for the rest of the day, or left it in the shop, and kept the car for a few more hours... if they'd done that... the repair would have probably been perfect.... as the guy who replaced the glass told me... "They probably did it to sell a $200-300 piece of glass for $800... (He told me the markup on glass is about 100% industry-wide... to cover breakage, etc).
Basically... never ever going back to safelite... no matter what the insurance tries to do. I have an excellent insurance company (USAA), but they basically sold their soul out to Safelite.
