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01274 - Air Flow Flap Positioning Motor (V71) 014 - Defective

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#44 ·
An interesting end to stuck wiper arms: My goal was to dig into the airbox to replace a blower motor and possibly the air Flow Motor. Having given up on removing the wiper arms, I surrendered the blower motor job to the dealer (air flow motor not worth what dealer would charge).

When I picked up the car, I was greeted with a goofball sized crack at the bottom left with a foot long single crack to follow. Apparently the tech didn't hear about the sensitive windshield when removing the cowl. What concerns me is that this was not brought to my attention before sending me out the door after paying. After bringing the broken glass to their attention, the service manager walked out and proceeded to examine the damage. He spoke of "dirt in the crack" etc, as if the crack had been there a while. I bit my tongue and let him assess, fearing he would insinuate that the damage was not their fault. I calmly said that I was well aware of the condition of the car before the service and that I know about the propensity for windshield damage if the cowl is not removed carefully. He walked in and started searching for new glass.

Seeing as I'll get new glass at no cost, I thought it fair to pay out the $900 for new wiper linkage and wipers. While they wait a week for the glass, I get to drive a TDI Jetta.

Moral of the story: Be careful with your windshield if working in that area! Or let the dealer mess with it.
 
#47 ·
My passenger side vent became erratic about six months ago. Went to VW under warranty (I pay first £100). They quoted the part at over £200 plus two hours labour. They ordered the flap motor, part number 4D0820511, but it was on back order. Then it mysteriously started to work again. Worked for several months and then stuck in the open position. Yesterday, I decided to take it out to see if it was the lubricant in the mini gearbox as has been described on this thread. The gears were fine, but I discovered an intermittent problem with the little DC motor itself. Every now and then it would stutter and then jam. The motor itself is crimp sealed and not serviceable. Quick search online and found used motor assembly on Ebay, delivered for £24.95. Should be here tomorrow, so if it works ok, it was better then paying the insurance excess.

Glynn
 
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