[SSheikh]

Need to take the car in for 2nd gear lashing noise (its gotten much worse) and trunk and door locks that are broken. Don't want to take it to a dealership without having a contact. Been screwed royally by them more times than I like to remember.
Martins the only one I haven't heard horror stories about. Baby's got 23,600 miles on it so I have to do it in the next few days.
Thanks,
Shahid

 

[woodrell]

Re: Any contacts at Martins VW (SSheikh)

That's where I bought mine at and I've been there a bunch of times since then for piddly warranty stuff. I was just there the other day. The night shift guys are cool. When you call, make sure you say you want an evening appointment.

 

[SSheikh]

Re: Any contacts at Martins VW (woodrell)

How late is there service department open to have a night shift?

 

[woodrell]

Re: Any contacts at Martins VW (SSheikh)

By the way, since your warranty is about to expire, have them check out anything you can think of (even minor) that there is a problem with.

 

[woodrell]

Re: Any contacts at Martins VW (SSheikh)

quote:[HR][/HR]How late is there service department open to have a night shift?[HR][/HR]​

The night shift is 5pm until midnight.
They only started the night shift about 6 months ago.
They will tell you to drop your car off between 5-7pm on your appointment day.
If you ask, they will call you the same night to tell you what they found.
Usually it will be ready the next morning.
A couple weeks ago they called me at around 11pm and said it was done so I went over and picked it back up that same night. Since you are in Fairfax that might not be convenient for you though.

 

[SSheikh]

Re: Any contacts at Martins VW (woodrell)

After the kind of abuse my car has seen from other dealers, convinience is the lowest priority item on my list.
Do you know if they give out loaners? The transmission problem will take days if not weeks to fix.

 

[dts]

Re: Any contacts at Martins VW (SSheikh)

Jorge Portalea has taken care of me in the past (he pronounces it "George" not "HOR-hay").
He used to be a service writer at EuroMotorCars in Bethesda before they dropped their Acura franchise. I used to deal with him there when I had my Integra. Everything always went smoothly at both dealers.
I've never had a problem with the work at Marten's, but I have had to wait pretty long for parts a couple of times. One of those times, though, wasn't their fault -- I dropped my car off at 8am on Sept. 11. Needless to say, it was kind of hard to get parts shipped in for a few days afterwards....
[edit: they have given me a loaner when the car has been in the shop for a while, but I also bought the car from them. I don't know about their loaner policy for people who didn't buy directly from them].


[Modified by dts, 2:43 PM 2-7-2002]

 

[SSheikh]

Re: Any contacts at Martins VW (woodrell)

quote:[HR][/HR]Since you are in Fairfax that might not be convenient for you though.

[HR][/HR]​

Actually Reston now. Same difference...