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Any contacts at Martins VW (Maryland)

396 Views 7 Replies 3 Participants Last post by  SSheikh
Need to take the car in for 2nd gear lashing noise (its gotten much worse) and trunk and door locks that are broken. Don't want to take it to a dealership without having a contact. Been screwed royally by them more times than I like to remember.
Martins the only one I haven't heard horror stories about. Baby's got 23,600 miles on it so I have to do it in the next few days.
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Re: Any contacts at Martins VW (SSheikh)

Jorge Portalea has taken care of me in the past (he pronounces it "George" not "HOR-hay").
He used to be a service writer at EuroMotorCars in Bethesda before they dropped their Acura franchise. I used to deal with him there when I had my Integra. Everything always went smoothly at both dealers.
I've never had a problem with the work at Marten's, but I have had to wait pretty long for parts a couple of times. One of those times, though, wasn't their fault -- I dropped my car off at 8am on Sept. 11. Needless to say, it was kind of hard to get parts shipped in for a few days afterwards....
[edit: they have given me a loaner when the car has been in the shop for a while, but I also bought the car from them. I don't know about their loaner policy for people who didn't buy directly from them].

[Modified by dts, 2:43 PM 2-7-2002]
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