Did you ever figure this out?? I'm in the same boat and need the 7-pin for my trailer. The dealer guys have no clue and didn't offer any advice when I had them code the module to the computer.
Drama is because this post was about a vehicle that did not have the factory set up or even a hitch but a vw wiring harness, vw module, and vw hitch was installed and not working.To follow up on the saga of getting the wiring hooked up. simple, VW had a plug and play adaqpter for factory wiring, you just take the plate off the wiring location plug in the 7 pin adapter good to go. easy pease. Why was there all the drama? This is only for factory wire setup.
I have been there, they said I would need to go to the dealer, everything should have been working but it was not. I have a VEEPEAK scan tool that connects to my phone and a line of code from a car of the same year, engine but had factory tow option. Going to try that, maybe have a conversation with the dealer but I am tired of throwing money at VW for something so simple that should have been working to start with. After that I will toss the VW module and buy one from e-trailer that plugs into my lights.Sorry to sound dismissive, I would go to a good trailer shop and have the harness wired for the 7 pin conversion. I don't have that talent myself.