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My girlfriend took her car into her VW dealership last Friday to have her brakes checked. She was having squealing noises late last week (on Wed. it started). She didn't drive the car at all on Friday other than to take it to the dealership. The dealership didn't have time to work on it till Monday morning (had to get a rental at $30 a day).
She checked the brake pads before she took the car in and noticed that there wasn't anything left on the drivers side rear. It was down to nothing. 30K and she doesn't drive fast at all. My immediate thought was that the dealership will take care of it, don't worry, if its uneven brake wear, they should be liable (the other side rear wheel has over 1/4 to 1/2" of wear left on both sides/pads).
She got a call from the VW rep., he told her that her rotor is shot ("toasted" as quoted by the VW rep.) and the bill is somewhere in the neighborhood of $400+ ?
VW has done all of her maintenance on her car and she is current with all her oil changes, checkups etc. and has the paperwork to prove it.
My question is. The car only has 30K on it and she does not drive it hard by any means. She also purchased the extended warranty when she bought the car (not exactly sure what that covers). If the calipers aren't applying even pressure on both sides, should that be her fault? Why would one wear down much quicker like that? And last, shouldn't VW be responsible for repairing this? If they both had even wear and both were shot, thats a different story, but one being so much more than the other, it just doesn't seem right.
She got the car back yesterday (Tues.) and they replaced both rear rotors and pads. The driver side rear rotor was shot on both sides and the pads had nothing left on them. The passenger rear side rotor was 100% fine. The pads had almost ½ “ left on them. But they went ahead and replaced both “standard procedure”. When she told me all this, I was extremely upset. They charged her $330 for this and she had absolutely nothing to do with it. They didn’t even inspect the system to find out what the problem was (to me this is a major safety issue as well). And no one at the dealership could give her a valid reason on why this happened.
Any opinions would be appreciated. I would like to see some comments from VW techs and service managers as well. This just does not seem right at all.
- Ray
She checked the brake pads before she took the car in and noticed that there wasn't anything left on the drivers side rear. It was down to nothing. 30K and she doesn't drive fast at all. My immediate thought was that the dealership will take care of it, don't worry, if its uneven brake wear, they should be liable (the other side rear wheel has over 1/4 to 1/2" of wear left on both sides/pads).
She got a call from the VW rep., he told her that her rotor is shot ("toasted" as quoted by the VW rep.) and the bill is somewhere in the neighborhood of $400+ ?
VW has done all of her maintenance on her car and she is current with all her oil changes, checkups etc. and has the paperwork to prove it.
My question is. The car only has 30K on it and she does not drive it hard by any means. She also purchased the extended warranty when she bought the car (not exactly sure what that covers). If the calipers aren't applying even pressure on both sides, should that be her fault? Why would one wear down much quicker like that? And last, shouldn't VW be responsible for repairing this? If they both had even wear and both were shot, thats a different story, but one being so much more than the other, it just doesn't seem right.
She got the car back yesterday (Tues.) and they replaced both rear rotors and pads. The driver side rear rotor was shot on both sides and the pads had nothing left on them. The passenger rear side rotor was 100% fine. The pads had almost ½ “ left on them. But they went ahead and replaced both “standard procedure”. When she told me all this, I was extremely upset. They charged her $330 for this and she had absolutely nothing to do with it. They didn’t even inspect the system to find out what the problem was (to me this is a major safety issue as well). And no one at the dealership could give her a valid reason on why this happened.
Any opinions would be appreciated. I would like to see some comments from VW techs and service managers as well. This just does not seem right at all.
- Ray
