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2008 Vw Rabbit
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Discussion Starter #1
I really want to like this shop, but I can’t bring myself to saying my experience was anything short of disappointing. I took in my 2008 Vw rabbit 2.5l there, never again. Not to mention it’s an hour drive from my home each way.

I payed to get my engine computer tuned and they ended up frying the engine computer. It took NINE WEEKS(from the day I dropped it off to the day I picked it up) for them to have the car back to driveable, even tho it was supposed to be a 30 minute procedure. They did provide me with a free loaner(tech’s personal car), and I admit they were very nice on the phone and in person. However it took me calling in almost every day or every other day to get info on the vehicle - after I asked repeatedly, every time we communicated that I please get a call or at least a text saying “hey were doing X” or “sorry, nothing done today, waiting on Y” etc. I understand some of the time wasn’t their fault, it was 3rd party wait time(dealer waiting time, part shipping time, tech not working certain days, etc).

They ended up replacing the engine computer(multiple times), an a/c sensor(that my or not have been bad) and the engine cooling fan. They also performed an alignment, because I asked for it from the inconvenience, and they tried charging me $200(I said don’t worry about it that’s the most expensive alignment I’ve ever heard of - and I worked at a jaguar dealership - then they said we already did it so you can have it for free). They also had me drive there 3 times telling me it was fixed when it wasn’t, so I wasted 6 hours of driving total - and another 4th time to drop my extra keys off(to make sure they get programmed with the new computer, luckily I was going to Austin anyway so that one was just a slight detour). I asked the tech to drive the car home and verify it was all working properly and he agreed he would and did - mileage says he didn’t. I was told because it was their mistake(personally by the tech), I would not have to pay anything additional to the tune’s original price. But in the end I was charged with an additional $200(for the cooling fan...their price with their markup - I refused to pay labor for install, which they were also trying to charge me for) on top of my original $400+($600+ total). The tech argued “we only worked on the engine computer, the fan is a different system we have to charge you for that” even though he personally told me HE would do and pay for(not ME) whatever it needed to fix the car, because it was all working when it came in. Well, it’s a COMPUTER CONTROLLED ELECTEONIC FAN, guess what makes it work - answer: pre-fried computer. In the end I just payed the additional $200 because honestly, I wanted my car back. I’ll never go back to that shop and will definitely steer anybody I know and needs a car worked on away from them.

When I picked the car up I still had to take it to the dealer because neither the dealer(who they took it to to program the engine computer), nor the shop checked that(including the cruise control) was working as intended, and had to have cruise control reactivated in the computer with the scan tool at the local Vw dealer. I called the tech back immediately after I noticed, he called the dealer to let them know I was on the way and luckily got it sorted out quickly. And I was finally able to take my finished car finished home.

In the end, they were the closest shop to me for what I wanted done. I used them and they have many, many good reviews - IMHO to me they were a fail. I had their car for so long, honestly I’m not even sure if it did get the tune I payed for or not because I can’t tell any difference(yes, I know it’s not a huge increase in power it provides so it may be just the tune is not very noticeable in any case) from before.
 

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The 2.5l na engine doesn't make much power with just software, even if you had headers and a full exhaust, still not much.

It loves forced induction though.

Sent from my SM-N975U using Tapatalk
 

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2008 Vw Rabbit
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723 Posts
Discussion Starter #3
Vegeta Gti;114550727 It loves forced induction though. [/QUOTE said:
Yea I but I don’t have $ forced induction. It’d be nice if I could noticed the difference between oe and tuned, but because they had the car so long I really don’t know what it used to feel/sound like Vs now.

I’m still looking for a intake and/or exhaust to make more use of the tune. I have a friend who works at a tuning shop and can get me a good discount on a intake and exhaust. But I’m trying to see if I can find a used intake and/or exhaust first before I order from him for more potential savings. There’s a few other thing I want to stretch my money into as well(if possible)
 
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