Re: does vw compensate? (Jman5000)
quote:[HR][/HR]
They just haven't nailed it down yet....
But compensation? For what? They're fixing the car (sucks that it's tough and is taking a long time) and you have a loaner. What else do you want?[HR][/HR]
I have looked at the electrical systems in our IV cars in great detail. Given all the sensors and the sophistication of the VAG tool, it shouldn't take them more than a couple of hours to pin point the problem.
With all the problems that I've had with my car and all the problems that the dealerships introduced, I have come to the conclusion that they simply do not know what they are doing. And a couple of visits inside their shop verified that. I couldn't find a single guy in their shop who knew how to operate the VAG tool.
Based on that my advice to people is to be very careful what you take the car to the dealership for. If its not a problem and only an annoyance and if you can live with it, then dont take it to the dealer to get it fixed. My experience is that if you do, that annoyance will become a problem because they will break something else in the process.
quote:[HR][/HR]It sounds like w/each visit, something has be adjusted, changed out, fixed....[HR][/HR]
Same goes for repeated attempts to fix something. The more times something is opened and put back together, more chances that you'll either see a problem with that device again or that device will have a permanent recurring problems.
Now I realize that there must be good dealers out there so I'm not going to generalize that all dealers are bad. But I will say that all the dealers that I have gone to had a hopeless and incompetent service department.
So I don't think you are way off when you ask for compensation. But at the same time, I get your hopes high that you will get any compensation. What you may wind up with is a whole lotta nothing and a headache. I have written letters to VWoA, made several customer service calls into them, talked to the local VW rep at the dealership, but I have never ever as much as gotten a phone call from VWoA customer service or anyone else at VW asking if any of my problems got resolved.
Bottom line is that these are great cars but if you live in NA and I guess it applies to Canada as well, then the warranty on these cars doesn't mean a whole lot. You get one thing fixed under warranty and they break another. Get that fixed and yet something else is now broken complements of the shop. In the end you pay for the oppurtunity cost and the abuse the car goes thru when its opened up and put back together. And trust me they do abuse the car when they open it.
On a brighter note, I'm glad to report that since my last visit to the dealer at 10,000 miles (when I stormed out of their office after being repeatedly lied to) nothing new has broken on the car. All the problems that they introduced and weren't able to fix are still there. But the last 11,000 miles have been completely trouble free. Though at some point in the near future I will need a new transmission but I'll deal with it when the time comes.
For me unless the car breaks down completely and leaves me stranded on the side of the road, there is no way its going back to the dealer.
