For those that are interested here is my experience with VWOA. If you are just going to cause problems and get this thread locked please do not post.
I went in last week because my A/C in my car stopped working, I took it in and found out about a hole in the glove box that lead directly into the A/C fan, and that my tire pressure gauge had fallen in to the fan and destroyed it. at this point when my service person found out about this "outside interference" she called the service manager. he continues to tell me that it will not be covered because it was MY FAULT THAT THE GAUGE FELL THROUGH THE HOLE IN THE GLOVE BOX INTO THE A/C FAN!!! At this point he says that he will contact VW and consult with them. VW comes back with they will cover the part but not the labor. at this point I tell him get the part and I will contact VWOA myself
I contacted VWOA last Thursday to correct this, and they have been trying to get in touch with the service manager since then. they finally did while they were installing the part. they were not on the phone for more than 2 mins discussing this problem. and decided that they would cover the part but not the labor and closed the file
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. which is exactly where I was a week ago. after they installed the part I was getting ready to pay when I get a call from VWOA saying basically what I already knew so I walked out to the car and looked it over and guess what I find A DENT ABOVE THE FRONT PASSENGER WHEEL!!!! at this point I am stunned at the pure incompetence that this dealer possesses. I go in and tell my service person about the dent and she does all of the following at the same time rolls her eyes at me, sighs, and drops her head in disbelief. I go to back into the service managers office and tell him about the dent and he does the same thing. I got them to fix the dent and I paid for the labor and was out of their with tires squealing (literally) this is the worst dealer experience I have even been apart of. and this is one dealer I gravely suggest you not buy your car from or service your car their. I give them 10 thumbs down http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif http://****************.com/smile/emthdown.gif
Modified by unitedgti at 6:36 PM 10-31-2006
I went in last week because my A/C in my car stopped working, I took it in and found out about a hole in the glove box that lead directly into the A/C fan, and that my tire pressure gauge had fallen in to the fan and destroyed it. at this point when my service person found out about this "outside interference" she called the service manager. he continues to tell me that it will not be covered because it was MY FAULT THAT THE GAUGE FELL THROUGH THE HOLE IN THE GLOVE BOX INTO THE A/C FAN!!! At this point he says that he will contact VW and consult with them. VW comes back with they will cover the part but not the labor. at this point I tell him get the part and I will contact VWOA myself
I contacted VWOA last Thursday to correct this, and they have been trying to get in touch with the service manager since then. they finally did while they were installing the part. they were not on the phone for more than 2 mins discussing this problem. and decided that they would cover the part but not the labor and closed the file
Modified by unitedgti at 6:36 PM 10-31-2006
