My dad takes my car to the dealer because the o2 sensor failed (again). They knew this was recalled (the car is out of warranty) and were going to fix it. They also discovered that the glovebox was half broken and the power mirror know had just broke (thanks to Dad driving it to the dealer
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). Anyway so the car was out of warranty so this was going to be a $200 or more repair. Well my dad told me this and I called VWoA and asked nicely if they would cover it. Eventually they agreed; the glovebox, knob, and o2 sensor would all be replaced free of parts & labor.
My mom drives me to the dealer to pick up the car today. We get there and get the bill; all is in place, the three components were replaced. Then there's a charge for $42.48. It says:
"D CUSTOMER STATES CHECK ENGINE LIGHT ON AND CAR SMELLS LIKE ROTTEN EGGS
36 EMISSIONS
2090 CVW 0.50
SEE LINE C MAY BE CAUSED BY AFTERMARKET RADIO LABOR CHARGE TO REMOVE AFTERMARKET RADIO AND HO OK UP VW UNIT SO CHECK ENGINE LIGHT SYSTEM COUL D BE ACCESSED"
Line C says:
"C PERFORM WA RECALL
CAUSE: PERFORM WA RECALL
WA13 PERFORM WA RECALL, REPLACE O2 SENSOR AND
FLASH ECM
2090 WVW 1.20"
Naturally I asked to speak with the service manager. He says the check engine light system could not be accessed with the aftermarket radio in place. He says the aftermarket radio (a Blaupunkt Casablanca, which uses the same hook ups as the stock radio) was not allowing the CE light to be reset. I've heard stuff about the "k wire," is that what he's talking about? I personally have caught this dealer trying to screw me before and beleieve thats what they're doing again. He says he removed my aftermarket radio and had to put in a stock radio one. I think they were upset about my out of warranty car getting hundreds of dollars in repairs done for nothing. Does anyone know if it's BS? And if it is or isn't, can someone explain it to me in technical language?
My mom drives me to the dealer to pick up the car today. We get there and get the bill; all is in place, the three components were replaced. Then there's a charge for $42.48. It says:
"D CUSTOMER STATES CHECK ENGINE LIGHT ON AND CAR SMELLS LIKE ROTTEN EGGS
36 EMISSIONS
2090 CVW 0.50
SEE LINE C MAY BE CAUSED BY AFTERMARKET RADIO LABOR CHARGE TO REMOVE AFTERMARKET RADIO AND HO OK UP VW UNIT SO CHECK ENGINE LIGHT SYSTEM COUL D BE ACCESSED"
Line C says:
"C PERFORM WA RECALL
CAUSE: PERFORM WA RECALL
WA13 PERFORM WA RECALL, REPLACE O2 SENSOR AND
FLASH ECM
2090 WVW 1.20"
Naturally I asked to speak with the service manager. He says the check engine light system could not be accessed with the aftermarket radio in place. He says the aftermarket radio (a Blaupunkt Casablanca, which uses the same hook ups as the stock radio) was not allowing the CE light to be reset. I've heard stuff about the "k wire," is that what he's talking about? I personally have caught this dealer trying to screw me before and beleieve thats what they're doing again. He says he removed my aftermarket radio and had to put in a stock radio one. I think they were upset about my out of warranty car getting hundreds of dollars in repairs done for nothing. Does anyone know if it's BS? And if it is or isn't, can someone explain it to me in technical language?
