I know this has been discussed before, but I can't seem to find it in the archives...
Can anyone enlighten me to the typical loaner policy expected from A) VWoA, and B) individual dealers.
I expect B ranges the gamut between "go to hell" and "here, have a loaner for scheduled maintenance", but maybe a survery would do us well here.
As far as A goes, I assume there's no policy that VWoA will provide, or recommend that dealers provide, loaner cars.
I'm speaking strictly for in-warranty work. Not scheduled maint. or out-of-warranty or damage repair.
In a casual conversation with a service writer at my dealer this evening (who I believe deals more with the Porsche end of things), I was told that VW doesn't offer it, for anything short of initial delivery damage/defects. I was also told that this particular dealer did not offer them under any other circumstances. When I mentioned a previous conversation with service personnel at this dealer in which I was told that repairs under warranty that took more than a full day to complete would be allocated a loaner, he told me flat out that whoever told me this was wrong. He also implied that NO dealer would have an individual policy on this - it's all VW's decision. He also stated that a service writer had been fired after giving loaners for VW work. Unfortunately I don't have a record of my phone conversation, but I do believe I was tranferred to the service manager for the dealer, who would _have_ to know the policy. Too bad I don't have it in writing.
Well, he basically jumped down my throat and I'm a little irritated, so bear that in mind. However, the implication here is that based on his statements, NO dealer in the US would offer a loaner for ANY warranty work, except as noted above for delivery problems.
Surely this can't be the case! I would very much appreciate any input here from both folks who have been given loaners for warranty work, as well as those who have been denied.
I'd also like to state that I don't necessarily feel obligated to a loaner car except in certain serious defect cases. I'm really just trying to get a handle on policy in general, as well as for my own satisfaction prove that this guy isn't as informed as he thinks he is. I'm not trying to finagle my way into getting a loaner car, nor is my point that it should be offered - that was never my objective. Based on this fellow's response though, he probably thought that was where I was headed. Who knows, maybe he just had a worse day than I did today....
Thanks for reading, and hopefully responding...
Can anyone enlighten me to the typical loaner policy expected from A) VWoA, and B) individual dealers.
I expect B ranges the gamut between "go to hell" and "here, have a loaner for scheduled maintenance", but maybe a survery would do us well here.
As far as A goes, I assume there's no policy that VWoA will provide, or recommend that dealers provide, loaner cars.
I'm speaking strictly for in-warranty work. Not scheduled maint. or out-of-warranty or damage repair.
In a casual conversation with a service writer at my dealer this evening (who I believe deals more with the Porsche end of things), I was told that VW doesn't offer it, for anything short of initial delivery damage/defects. I was also told that this particular dealer did not offer them under any other circumstances. When I mentioned a previous conversation with service personnel at this dealer in which I was told that repairs under warranty that took more than a full day to complete would be allocated a loaner, he told me flat out that whoever told me this was wrong. He also implied that NO dealer would have an individual policy on this - it's all VW's decision. He also stated that a service writer had been fired after giving loaners for VW work. Unfortunately I don't have a record of my phone conversation, but I do believe I was tranferred to the service manager for the dealer, who would _have_ to know the policy. Too bad I don't have it in writing.
Well, he basically jumped down my throat and I'm a little irritated, so bear that in mind. However, the implication here is that based on his statements, NO dealer in the US would offer a loaner for ANY warranty work, except as noted above for delivery problems.
Surely this can't be the case! I would very much appreciate any input here from both folks who have been given loaners for warranty work, as well as those who have been denied.
I'd also like to state that I don't necessarily feel obligated to a loaner car except in certain serious defect cases. I'm really just trying to get a handle on policy in general, as well as for my own satisfaction prove that this guy isn't as informed as he thinks he is. I'm not trying to finagle my way into getting a loaner car, nor is my point that it should be offered - that was never my objective. Based on this fellow's response though, he probably thought that was where I was headed. Who knows, maybe he just had a worse day than I did today....
Thanks for reading, and hopefully responding...