Re: oil change at the dealer gone bad! (oldmalenurse)
Defective gasket. That is hilarious! More accurate to say defective lube tech.
To start, I would inquire as to EXACTLY how much oil came out if they changed oil again or EXACTLY how much they added if all they did was fill it up. Document this conversation. If the car ran out of oil, undoubtedly there is considerable damage to your engine. They cant just start it in the morning and if they don't hear anything it's o.k. That is total B.S. You could have major damage and you are not going to hear it the following morning but may have serious issues 5k, 10k, 20k down the road. Try to document everything via email with someone at the dealership if possible.
I would at a minimum have a dealer (not this dealer ideally) inspect bearings, cam follower, cam, and other lubricated parts. There are tons of examples where cam follower, cam, and hpfp had to be replaced when car ran too low on oil. All it takes is once to be too low/run out of oil, and major damage can be done. It doesn't matter that your car is new. it could have 5 miles on it and it would not matter. I would demand to have these inspected at a minimum and see the results for yourself.
Obviously this dealer has no clue what they are doing and probably the more they touch your car probably the more damage they will do. I would call VWOA immediately and document everything in writing. Document all conversations, observations, and details you had with the that dealer. Also talk to VWOA because you will very likely have a warranty claim down the road if only for the cam follower/cam etc. and it is wise to start the paper trail. Ask VWOA if you can take it to another dealer to do the inspection for damage because you don't believe this dealer is competent. Of course you could push for a new engine also but that is going to be a fight. But this is ridiculous. They are screwing you. You should not let them do it IMO.
edit: just re-read your post. 5 quarts!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Isn't that what the sump holds?!!!!! I would get this in writing ASAP! If the car ran out of oil I would demand nothing less than a brand new (not rebuilt in any way) engine. They do not have a leg to stand on if you have documentation from them, ideally in an email from someone in service dept., that they refilled the entire sump with oil (i.e. that it ran out of oil). There is no way you can lose that battle if you have this documentation IMO.
This is yet another example of why I keep saying don't take your car to the dealer unless you have no other choice. Go to a competent indy mechanic (ideally vw specialist) or do it yourself. Don't go to dealer even if maintenance is free. Sometimes free is not worth the price!
Modified by saaber2 at 8:17 AM 4-29-2009
Defective gasket. That is hilarious! More accurate to say defective lube tech.
To start, I would inquire as to EXACTLY how much oil came out if they changed oil again or EXACTLY how much they added if all they did was fill it up. Document this conversation. If the car ran out of oil, undoubtedly there is considerable damage to your engine. They cant just start it in the morning and if they don't hear anything it's o.k. That is total B.S. You could have major damage and you are not going to hear it the following morning but may have serious issues 5k, 10k, 20k down the road. Try to document everything via email with someone at the dealership if possible.
I would at a minimum have a dealer (not this dealer ideally) inspect bearings, cam follower, cam, and other lubricated parts. There are tons of examples where cam follower, cam, and hpfp had to be replaced when car ran too low on oil. All it takes is once to be too low/run out of oil, and major damage can be done. It doesn't matter that your car is new. it could have 5 miles on it and it would not matter. I would demand to have these inspected at a minimum and see the results for yourself.
Obviously this dealer has no clue what they are doing and probably the more they touch your car probably the more damage they will do. I would call VWOA immediately and document everything in writing. Document all conversations, observations, and details you had with the that dealer. Also talk to VWOA because you will very likely have a warranty claim down the road if only for the cam follower/cam etc. and it is wise to start the paper trail. Ask VWOA if you can take it to another dealer to do the inspection for damage because you don't believe this dealer is competent. Of course you could push for a new engine also but that is going to be a fight. But this is ridiculous. They are screwing you. You should not let them do it IMO.
edit: just re-read your post. 5 quarts!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Isn't that what the sump holds?!!!!! I would get this in writing ASAP! If the car ran out of oil I would demand nothing less than a brand new (not rebuilt in any way) engine. They do not have a leg to stand on if you have documentation from them, ideally in an email from someone in service dept., that they refilled the entire sump with oil (i.e. that it ran out of oil). There is no way you can lose that battle if you have this documentation IMO.
This is yet another example of why I keep saying don't take your car to the dealer unless you have no other choice. Go to a competent indy mechanic (ideally vw specialist) or do it yourself. Don't go to dealer even if maintenance is free. Sometimes free is not worth the price!
Modified by saaber2 at 8:17 AM 4-29-2009
