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Re: Question for the people in the Northern VA / DC area (brian1377)

quote:[HR][/HR]I can see that Fairfax is a pretty bad dealer.[HR][/HR]​
Yes, yes they are. Springfield is pretty cool, I'm going there on Monday to get my glove box and arm rest replaced. They actually called ME back instead of me calling them numerous times for a response. They even offered for me to come in wednesday afternoon at 3:00 and let me wait with the car even if it means they have to work overtime to get my stuff fixed. Awesome guys, great customore service. Fairfax could take QUITE a few lessons from them.
 

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Re: Question for the people in the Northern VA / DC area (brian1377)

Martens in Bethesda is pretty good. They've got a night-shift service department too.
 

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Re: Question for the people in the Northern VA / DC area (adg44)

quote:[HR][/HR]I can see that Fairfax is a pretty bad dealer.
Yes, yes they are. Springfield is pretty cool, I'm going there on Monday to get my glove box and arm rest replaced. They actually called ME back instead of me calling them numerous times for a response. They even offered for me to come in wednesday afternoon at 3:00 and let me wait with the car even if it means they have to work overtime to get my stuff fixed. Awesome guys, great customore service. Fairfax could take QUITE a few lessons from them.
[HR][/HR]​
If you happen to be with the Army and are moving to Belvoir, Springfield VW would be closeby...
 

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Re: Question for the people in the Northern VA / DC area (brian1377)

The man said Northern VA. You have about 5 choices.
Springfield VW (5 minutes from my house) - I Seldom go here for parts and never for service
Stohlmans in Tysons Corner, pretty good from what I hear
Fairfax VW in Fairfax VA (Part of the Rosenthal family - suck a big ole weenie)
Alexandria VW, near Crystal City/Pentagon. - This is where I go.
Radley VW in Dale City area. Never been
You need to build more of a relationship to get the service. Everyone is super busy here too.
 
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