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Why are/were they not more transparent about the issues with the known bad water pumps? I do not buy the "we can't make them fast enough" when they are building new Audis in record numbers, obviously using up the excess that would have been able to help those who had or still have the bad ones.

Bad business decision IMO. It's very short-sighted to focus on your new cars only at the cost of existing customer base.
 
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