We all know Rogers sucks. Their @ home service is not what they advertise and just try and get tech support ..."uhh it must be your computer, everything is fine here...." Who's a rogers customer and has never heard that line.
Well here's some pay-back and rogers has to take up the poop shute .
http://www.cbc.ca/consumers/market/files/shorts/hero_oct24.html
Air Date: October 24, 2001
Producer: Carmel Smyth
An Ontario single mother has sent a powerful message to a corporate giant. Bev Reade was so fed up with the high speed internet service she was getting MARKETPLACE EXTRAS
• Have your say: e-mail us your thoughts
• "Rogers ranters"
• Rogers responds
• Links
• Watch this item
from [email protected], she sued the company. She also happens to be a small court deputy judge, and says consumers deserve better treatment.
Marketplace caught up with Judge Bev at her home on Pelee Island in southwestern Ontario.
Join our High Speed service discussion forum!
Reade signed up for [email protected] service because she need high speed access for business. She wanted it for her kids for their school work.
"I did get fast service, sometimes," Reade told Marketplace, "but I got no service sometimes and no help from their 24/7 technical support line. The service was so bad that I called, sent e-mails and and complained constantly to Rogers."
Reade said she was annoyed at trying to get online only
Bev Reade, Consumer Hero
to find that the service was not available. The constant service disruptions meant she could not respond to important e-mails. When she managed to get in touch with a customer service representative, she says, they'd have her crawling around under her desk looking for wires that might be disconnected.
"They tried to claim my new...computer was responsible," Reade said. "It was all nonsense. The reason I was having difficulty was they had signed up so many customers that they couldn't control the volume. That's my opinion."
Playing hardball
Reade refused to pay her bill. She says she was a promised a credit for the time the service was not available. The credit never came. Instead Rogers used a collection agency to try to recoup the money Reade had withheld. Reade cancelled her Rogers cable television service after the company threatened to cut her off.
Reade decided to sue after the collection agency QUICK FACTS
• Rogers introduced its high speed service in 1995
• More than 400,000 people have signed up for [email protected] service - most signed on since January 2000
• Five people have launched a $75 million dollar class action suit against Rogers citing poor service
threatened that she would never be able to get a credit card or mortgage ever again unless I paid her Rogers' bill. Reade demanded compensation for inconvenience and for breach of contract. She asked for $800 and a further $5000 in punitive damages for what she called the company's contemptuous, reprehensible behavior.
Reade is a lawyer. She's also been an assistant deputy small claims court judge in London, Ontario for ten years.
Rogers argued that the contract Reade signed did not guarantee uninterrupted service or 24 hour a day, seven day a week technical support, as advertised.
Rogers and Reade settled out of court. She received letters of apology from Rogers - and she agreed not to talk about the settlement.
Reade adds, "The bottom line is, if you are getting pushed around by a big corporation stand up for yourself, don't take it."
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Well here's some pay-back and rogers has to take up the poop shute .
http://www.cbc.ca/consumers/market/files/shorts/hero_oct24.html
Air Date: October 24, 2001
Producer: Carmel Smyth
An Ontario single mother has sent a powerful message to a corporate giant. Bev Reade was so fed up with the high speed internet service she was getting MARKETPLACE EXTRAS
• Have your say: e-mail us your thoughts
• "Rogers ranters"
• Rogers responds
• Links
• Watch this item
from [email protected], she sued the company. She also happens to be a small court deputy judge, and says consumers deserve better treatment.
Marketplace caught up with Judge Bev at her home on Pelee Island in southwestern Ontario.
Join our High Speed service discussion forum!
Reade signed up for [email protected] service because she need high speed access for business. She wanted it for her kids for their school work.
"I did get fast service, sometimes," Reade told Marketplace, "but I got no service sometimes and no help from their 24/7 technical support line. The service was so bad that I called, sent e-mails and and complained constantly to Rogers."
Reade said she was annoyed at trying to get online only
Bev Reade, Consumer Hero
to find that the service was not available. The constant service disruptions meant she could not respond to important e-mails. When she managed to get in touch with a customer service representative, she says, they'd have her crawling around under her desk looking for wires that might be disconnected.
"They tried to claim my new...computer was responsible," Reade said. "It was all nonsense. The reason I was having difficulty was they had signed up so many customers that they couldn't control the volume. That's my opinion."
Playing hardball
Reade refused to pay her bill. She says she was a promised a credit for the time the service was not available. The credit never came. Instead Rogers used a collection agency to try to recoup the money Reade had withheld. Reade cancelled her Rogers cable television service after the company threatened to cut her off.
Reade decided to sue after the collection agency QUICK FACTS
• Rogers introduced its high speed service in 1995
• More than 400,000 people have signed up for [email protected] service - most signed on since January 2000
• Five people have launched a $75 million dollar class action suit against Rogers citing poor service
threatened that she would never be able to get a credit card or mortgage ever again unless I paid her Rogers' bill. Reade demanded compensation for inconvenience and for breach of contract. She asked for $800 and a further $5000 in punitive damages for what she called the company's contemptuous, reprehensible behavior.
Reade is a lawyer. She's also been an assistant deputy small claims court judge in London, Ontario for ten years.
Rogers argued that the contract Reade signed did not guarantee uninterrupted service or 24 hour a day, seven day a week technical support, as advertised.
Rogers and Reade settled out of court. She received letters of apology from Rogers - and she agreed not to talk about the settlement.
Reade adds, "The bottom line is, if you are getting pushed around by a big corporation stand up for yourself, don't take it."
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