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I post this topic for preventing any VWVortexer friend wich would like to buy any APR product at México by the APR Authorised dealer.
Quote:
____________________________________________________________________
Asunto: Stage 3 Big Problem!!! MEXICO
Fecha: 31/01/2003 02:14:19 a.m. Hora estándar de México
De: RCumbre
Para: [email protected]
Stephen Hooks
APR President
Brett Augsburger
APR Vice President
Chris George
APR Distributor Relations Coordinator
Johnathan Dennis
APR Sales and Marketing Manager
Dear friends:
The first days of December of last year I decided to buy your APR transverse stage 3 for my jetta 1.8T 2000 by your authorized dealer at Mexico "Pits Autotécnica, S. A. de C. V.", as a member of VWVortex club I know the excellent quality of your products.
I paid, to PITS, in advance about USD$2,500 at the moment I realized the request in specific for your product, along with USD$700 for the Autotech stage 3 clutch (wich, once arrived to the store, they spent TWO WEEKS ! to install) .
Up to date, Pits has not delivered me neither my car (which has been another TWO AND A HALF WEEKS ! on the workshop once arrived the APR stage 3 kit, when they told me the installation lasts about 2 days- i know you state 10 labor hours ) nor your product, and my patience has come to its limit. Your distributor has blamed so much to you, a like to the service of messenger company, as well as to his customs agent, nevertheless, I have realized that PITS have not delivered me my car for its own incompetence and because of the crap service they are used to give to their (YOUR) clients.
I have NEVER got such a bad service for no other shop and am prepared to claim for the legal route my money back. Also I will make public the lack of professionalism of Autotécnica Pits , S. A. de C. V. across different means of national and international diffusion like the club to which I belong.
So I ask you for your support to solve the problem that has transported me to have to deal with PITS to buy your products and I promise to give you a list of professional dealers here in Mexico that really can offer a customer service similar to which you are accustomed to.
Likewise I would like to ask for your attention in a direct way to buy your stage 3 so i will install it into my car by means of another workshop that really has the GOOD WILL and THE TIME to pay attention to me.
Thank you in advance !
Luciano Rubio Rodríguez
[email protected]
cc: VWVortex
Autotécnica Pits, S. A. de C. V.
____________________________________________________________________
It´s a shame as i every body knows APR produces exelent kits for ower cars!
I will keep you updated.
 

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Re: Stage 3 Big Problem!!! MEXICO (Lucky Luciano)

Luciano I am sorry for the delay in your car. But i have to let everybody know what is really hapening. When you gave us the advance for your Stage III APR was out of stock We had to wait 1 week and a half to get it delivered to Laredo Tx. Where are import agency is. Since there was a new import law, our agent took a while getting all the paper work toguether for the import. I dont know if any of you guys has ever imported anything, but you need to set a price on every screw and hose there is in the box. Even on the instruction manual. We were abel to get your Stage III here in Mexico the second week of January. We normally install Stage III kits in 2 days. But since your car has an ABD front mount intercooler and used to have a Nesuspeed KO4 Turbo we have to install a new intake manifold (one from an S3) so you can keep your intercooler and you Carbonio air filter intake. If we had installed everything on your car with the stock equipment it would had been ready days ago. Audi doesnt stock the manifold so we had to get a special order from Audi Factory and the Manifold will be in tomorrow. So your car should be ready on Monday. But if you want your money back, we have no problem in returning it to you. But I can waranty you that next week you will be driving a Stage III Jetta.
But please let us know what you want to do. We have installed Stage III kits in Mexico before and the other clients have not yet complain. They are very happy with the service and with APR.
 

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Re: Stage 3 Big Problem!!! MEXICO (Polopitsmx)

two things
1) why is this being resolved on the vortex and not over the phone or in person?
2) if you have other cars with stg 3 kits on them, why did you have to work out a price for all the material? shouldn't you have that prepared?
 

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Re: Stage 3 Big Problem!!! MEXICO (Adam20v)

We did had everything ready for the imoprt of the Stage III, but the law changed in December. If we want to import a Stage III today it is a lot faster. We did talked on the phone but i just learn about this post and wanted eveybody to know what really happen.
 

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Re: Stage 3 Big Problem!!! MEXICO (Polopitsmx)

Um why not drive your car to Houston and have the guy who basically has installed more stage 3 kits then anyone in the world do it. Seems more then worth the 1000 extra to pay. Plus you get it in two days no problems.
 

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Re: Stage 3 Big Problem!!! MEXICO (Polopitsmx)

quote:[HR][/HR]Luciano I am sorry for the delay in your car. But i have to let everybody know what is really hapening. When you gave us the advance for your Stage III APR was out of stock We had to wait 1 week and a half to get it delivered to Laredo Tx. Where are import agency is. Since there was a new import law, our agent took a while getting all the paper work toguether for the import. I dont know if any of you guys has ever imported anything, but you need to set a price on every screw and hose there is in the box. Even on the instruction manual. We were abel to get your Stage III here in Mexico the second week of January. We normally install Stage III kits in 2 days. But since your car has an ABD front mount intercooler and used to have a Nesuspeed KO4 Turbo we have to install a new intake manifold (one from an S3) so you can keep your intercooler and you Carbonio air filter intake. If we had installed everything on your car with the stock equipment it would had been ready days ago. Audi doesnt stock the manifold so we had to get a special order from Audi Factory and the Manifold will be in tomorrow. So your car should be ready on Monday. But if you want your money back, we have no problem in returning it to you. But I can waranty you that next week you will be driving a Stage III Jetta.
But please let us know what you want to do. We have installed Stage III kits in Mexico before and the other clients have not yet complain. They are very happy with the service and with APR.[HR][/HR]​
Sounds like bunch of BS to me. http://****************.com/smile/emthdown.gif
 

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Re: Stage 3 Big Problem!!! MEXICO (Polopitsmx)

hey consider it a vacations where you take 2 times as long to get there as you do to get home. I had some guy drive from mexico city to get a chip once at a GTG I did in San Antonio
 

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Re: Stage 3 Big Problem!!! MEXICO (Bug_Power)

quote:[HR][/HR]Um why not drive your car to Houston and have the guy who basically has installed more stage 3 kits then anyone in the world do it. Seems more then worth the 1000 extra to pay. Plus you get it in two days no problems.[HR][/HR]​
Well mabye for one, since u and me are american, we have american passports that let us ENTER and LEAVE any country we want........And its not easy for him to get into the usa, he would have to get a visa....And that takes time

Someone tell me if im wrong, i dont think
Overall, youll get it in a few days like stated...and they went the extra lenght for you so you can use you goodies with the kit

overall.....I say they handled it pretty good...
 
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