Re: suspension help.... ([email protected]_Groton)
The lifetime warranty on most struts and shocks works the same way for most manufacturers.
Phone or mail for an RMA (return material authorization).
Remove the suspected strut/s or shock/s, ship to manufacturer with original dated proof of purchase from Retail Seller (no warranty ecept to original retail buyer).
Manufacturer will test for perfomrance, and then disaasemble to check for signs of misuse, abuse, or improper assembly (if you bottomed the struts or shocks, or there is any sign or improper assembly (did you use a impact wrench to assemble or disassable) warranty is voided and you get an offer to replace or rebuild at your expense. If the strut/s or shock/s have no internal or external signs of abuse or misuse, or accidental damage, then warranty terms are applied.
The biggest catch is the fact that you must send the strut/s and/or shocks in with the original receipt. No ticky no washy. And what are you going to use to hold your car up for the 2-4 weeks it take for the manufacturer to make a determination, and either send you an invoice, or repair, or replace the damaged parts?
That's why I keep a spare set of old struts and shocks in the garage.