I recently had the 30K service done on my car. At the time I got one of the fog lights replaced. And after the service they informed me that I needed new erar brakes. What the F??? I only have 29,800+ miles on my car. Anway I wound up paying way to much for all of this, $481. $33 for the fog light, $83 for the 30K service and the rest for the brakes. Was I ripped of or what?! Anyway, the day I had all these repairs I received the recall notice about the wheel liner. I told the service advisor about it and he said I could leave my car another day and they would do the recall. But I couldn't do that because I neede to use my car for work the next day. So he said I could make an appointment for another time and they would give me a loaner car. So I made the appointment for today and got the loaner car to go to work in. Now the service advisor called me at work to tell me my car was done. afte work I go to pick it up and the service advisor says they completed the recall AND gave me a car wash which I don't know why they did that but I didn't mind. When he asked one of the mechanics to get my car and bring it around the front to me, the mechanic couldn't find my car key. As he continued to look he still couldn't find it. Everyone in the shop joined in the search for my car key but it was nowhere to be found. I turned out having to keep the loaner car until tomorrow and I have to bring my spare key over there so they can have a copy made. This sucks! Now I'm stuck with a Toyota echo for another day with no power anything (windows, door locks), it doesn't even have a clock and it's 1/2 the size of my Passat. This is the 2nd time the VW service dept screwed around with my car and stuck me with a miserably uncomfortable loaner car.And whats the deal with that! I thought a loaner car is supposed be close to the quality of the car you own. and this poses a major security risk. The person who has that "lost" key will be able to drive away with my car whenever they want. I don't trust this dealer service at all. I hope there are noproblems with it when i get it back. I should have never got that recall problem fixed. Youknow the old saying, "If it ain't boke don't fix it". Maybe they won't be able to get me a new key and they'll have to give me a new car!