Today my local dealership replaced my 11th and 12th window regulators. Driver and Passenger side on my 99.5 GTI.
Freaking crazy huh?
I also had some lighting problems with driver front headlight wire harness.
My last replacements for both reulators was 4/01 for the drivers side and 8/01 for the passenger side. So the spare part warranty took care of the replacement. If that didn't work I have Masterguard Extended Warranty.
Well, when I brought my car in the morning, I showed them the light problem. I also explained that I didnt want the light fixed unless it was covered by Masterguard.
I get a call around 3:00 pm saying the car might be ready to be picked up at 5:30pm... but I might have to keep it over there and get a rental if its not.... Im thinking oh brother not another BS rental.
I get there at 5:15pm or around there.
I walk over to service manager who states car should be ready any min.... To my amazement my car pulls up and is backed into a parking space.... Im thinking http://****************.com/smile/emthup.gif VW dealership actually did it!
So, the service manager starts finishing the ticket, I tell my wife to go home.... and that Ill be driving my car back shortly.
Service manager says it may take a bit longer
since he needs to finalize everything with Masterguard. So, he makes the call... he's confident Ill be out of there with only a $25.00 deductable.
Finally he starts talking to Masterguard rep, and states he was just finalizing a RO and needs to get final approval for work done and to get the deeductable amount. Masterguard rep asks what was done to the car? Service Mgr says had to replace drivers side light and wiring harness. Masterguard says oh.... we cant authorize that we dont replace headlights. This is after the service manager had approval from another rep earlier.... supposedly. Masterguard says sorry SOL buddie and hangs up.
Service manager is not looking too good right now and he seems a bit nervous.... he knows I am super pissed off that I have had more work done to my car then the Sears Tower did when it was built.... He says, they wont approve it.... my jaw hits the ground cuz Im about to get sucker punched for like $300+ dollars.... to pay for repairs to the light after I was told it was covered....
I take a breather and call my wife.... to share my misery. She calls our Lawyer
Service Manager calls Service Department manager over.... yeah confusing isnt it.... service manager 1 explains to service manager 2 what happend.... and its looking grim for me.... I say abruptly I am not gonna stand for this... and ramble a bit about how I was told it was covered and I shouldnt pay for it if thats what was agreed to.
I call wife back.... they watch as I assult the english language with every cuss word I know....
I get off phone, walk over to the 1st service guy and say Ill call Masterguard and Ill get it taken care of. Service guy 1 smiles and says I did it one better then that.... Seems while I was going nuts on the phone they called the VWOA district manager expaling the regulator problem and start to explain the light issue and the VWOA guy says... Fix it, 100% on VW...the customer has had enough problems for today.
So, even though I have almost 45,000 miles on my VW they hooked me up. Im feeling great, got oil changed, windows fixed and light fixed all for a doughnut (zero dollars).
Im driving home happy as can be... knowing I ducked the $300+ parts/service bill....
I roll down my windows Crank some Smashing Pumpkins... think about installing my Eruoswitch that I got in the mail today from Seinna (sp) I pull into drive way, hit the auto up button for both windows.....
and the passenger side wont go up all the way
http://****************.com/smile/emthdown.gif
Yup you heard me, it wont go all the way up! Looks like Im either on my 13th regulator or something is installed incorrectly (most likely answer) Like last time they fixed passenger side they forgot to reconnect my passanger side door handle so it wouldnt open from the inside.
So WTF do I do now?
I guess that will have to be another thread...
