Tuning Zubehor

I bought the Weitec GT kit direct from them over a month ago. Shipment came in after a week and one of the front shocks was broken. I called them up and Gary said he would send me a new one but he would have to charge me for it and I would get credited for the broken one when he received it back. I said sure sounds good to me. Well it has been about a month since he received the broken shock back and I still have no credit. I called about 5 or 6 times and explained to them and each time it was yeah no problem they will speak to accounting or I can't check right now my computers are down. It seems like everyytime you call them to get a tracking number or ask them something their computers are down. I called today and was pissed. Gary said the computers are down and to call back in an hour. Yeah right. It takes two seconds to issue a credit through the credit card machine. Why are they acting like this? They sent me two extra huge catalogues a few weeks ago and instead of throwing them out I sent them to several vortex members. I promote their business, give them my money and this is how they treat me! I will never do business with them again. Gary, and Matt are liars and cannot be trusted. Call Rapid Parts in NY they are much more honest and will talk to you and listen to your questions.