vwaftermarket.com... anyone have any problems?

Re: vwaftermarket.com... anyone have any problems? (kingpinGTI)

I ordered my original first mod from them --- Cheap aftermarket r!ce pedals. You all know the kind I'm talking about -- the ones that are made out of hard plastic and look like pressed steel -- the ones that they sell at all performance shops for 20$ for a set. So anyway, the shipping and ordering process went well, I got the pedals WAY ahead of schedule, but the @ssholes at ND had the pedals listed under "MKIV Accessories" and they didn't fit the contours of the MK4 pedals. I even tried modifiying the clamping device so they fit my pedals -- no luck. They wouldn't take the pedals back, even though they gave my incorrect information about them when I bought them, and they were blister packed, so I was able to replace them to the packaging like brand new. So basically, now I go with Dubwerks, Ebay, or Parts4vws.com.

Re: vwaftermarket.com... anyone have any problems? (Knockwurst)

My experience with ND is similar to Knockwurst's. I called them looking for a 28mm Neuspeed rear sway bar, asked them if they had it in stock, they said "Yes, we do". I asked the person on the phone to confirm that this is indeed a 28mm rear sway for MkIV chassis, he said he'd go and check with the warehouse. A few minutes later he comes back and tells me that it is exactly what I need and it will be shipped next day. At that point I give him my credit card information and everything goes fine. Until a week later, that is, when I decide to call ND back and ask for the tracking number. To my surprise, I hear that the part never shipped, that they DID NOT have it in stock when I called them to buy it, and it was on a 6-8 week backorder from Neuspeed. At that point I inqure as to why I was given wrong information, and the answer is, basically: I am not sure and I don't know who you talked to, but we would not have told you we have the part is we don't. at this point I am getting somewhat upset and politely ask to cancel my order and credit the money back to my credit card. A week and a half go by, noone has credited my account back, so I call them back. This time I spend approx. 45 minutes on hold, three different people answer me over that period of time only to put me back on hold again. Finally, I get to speak to someone and I am told that noone has made any records or attempts to give my money back. Politely, although souding frustrated, I ask to return my money and state my dissatisfaction with their service. Two days later, I finally get the funds credited to my card account...
There, that is my own experience with ND. It was my first attempt to buy from them, and I found the experience unacceptable, so I never intend to deal with ND again.
Your milegae may vary.
[Edited for spelling]



[Modified by Cosmo, 10:06 AM 2-7-2002]

Re: vwaftermarket.com... anyone have any problems? (VarLordahl)

Update:
well i emailed tim and he fowarded the mail to his sales manager
I'm still confused...
this is the email i got from Tony
here's what i don't understand... i didn't ORDER anything from neuspeed. unless they're getting Autometer gauges/pods from there and/or my MoMo shift knob

at least they're sending it 3 day fedex so i should have it by wed. of next week.