If you give them a bad review, their boss and their bosses boss will launch an investigation as to why you had given a poor review and will make sure you're satisfied (or so I am told). I suggest to be honest next time so you get your car fixed right the first time.I gave them a generally positive review considering all the **** I had been through.
Sounds like something a mafia guy would say. They use murder grease.^^ Agree. ALWAYS give a honest review even if it sucks. The dealer or person at the dealer you worked with will beg and plead to give them the best possible rating....but don't let the pressure get to you. I went through this sort of thing with our 2009 Dodge Journey. Warranty work done in a sub-par manner. Gave them crappy survey and got much better service after that. Even got a loaner car when they typically don't give them out.
Point is.....if they don't deserve the positive review don't give it to them. Noisy wheel get's the grease if you get my drift.